About the Role
Competencies Required
* Strong interpersonal and communication skills.
* High attention to detail and diligence.
* Analytical and structured problem‑solving ability.
* Strong relationship‑management capability.
* Effective presentation and customer engagement skills.
* Ability to work collaboratively across teams.
* Strong organisational and administrative skills.
* Professionalism and a customer centred approach.
Client Relationship Management
* Manage and develop a portfolio of existing clients.
* Build long‑term, trust‑based relationships (“hugging our customers”).
* Understand client objectives, identify opportunities, and ensure service delivery meets expectations.
* Engage with key stakeholders to maintain high levels of satisfaction.
Account Growth
* Identify upsell and cross‑sell opportunities within the client base.
* Support internal sales teams in retaining and strengthening client relationships.
* Assist in expanding service penetration across existing accounts.
Desired Experience & Qualification
* Matric (Grade 12).
* Relevant tertiary qualification (Sales/Marketing) advantageous.
* 2–5 years’ experience in account management or sales within a B2B environment
Requirements
Monitor the ongoing account activities by maintaining regular contact with client and internal team.
Attend project briefings with client, probing questions about timings and deliverables. Take initiative to understand and figure out the brief. If briefing via email, ensure clarity of brief and query anything that’s unclear.
Strategically understand the brief in the context of the brand and marketing objectives.
Take initiative to ensure clarity between various stakeholders, if this is a concern (i.e. host an alignment workshop internally with team or with client if necessary) especially on bigger or seasonal campaigns.
Put together the proposal or cost estimate using internal resource
Organise, facilitate and participate in creative brainstorms with internal and external teams.
Plan timings, internal reviews and lead up to presentations.
Identify upsell and cross‑sell opportunities within the client base.
• Support internal teams in retaining and strengthening client relationships.
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